Privacy Policy

1Who We Are

ClearTurn LV LLC ("ClearTurn," "we," "our," or "us") is a licensed cleaning and property services company based in Henderson, Nevada. We operate the website at clearturnlv.com (the "Site") and provide residential, short-term rental turnover, and commercial cleaning services across the greater Las Vegas area.

This Privacy Policy applies to information collected through our Site, quote request forms, and related communications. It does not apply to the practices of third parties we do not own or control.

2Information We Collect

Information you provide directly:

• Name, email address, and phone number submitted through quote request forms or direct contact
• Property address and service details you share in forms or communications
• Payment information processed through Square (we do not store card data directly)
• Communications you send us via email, phone, or SMS

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and tracking pixels placed by us or our advertising partners

3How We Use Your Information

• Respond to quote requests and schedule cleaning services
• Communicate with you about bookings, invoices, and service updates
• Send SMS messages related to your quote or service (you may opt out at any time by texting STOP)
• Process payments through Square
• Improve our Site and services based on how visitors use them
• Run advertising campaigns and measure their effectiveness
• Comply with legal obligations and protect our rights

4Advertising Platforms

We use Meta and Google advertising tools on our Site. These platforms may collect information about your visits to measure ad performance and show relevant ads elsewhere on the internet.

Meta (Facebook & Instagram):

• We use the Meta Pixel and may use Meta Conversions API and custom audiences
• This may involve sharing limited information such as your IP address, device identifiers, and pages visited with Meta
• Meta's use of this information is governed by the Meta Privacy Policy
• Manage your ad preferences at facebook.com/adpreferences

Google:

• We use Google Ads, Google Analytics, and remarketing tags to measure Site traffic and ad performance
• Google may use cookies to collect data about your visits to this and other websites
• Google's use of this information is governed by the Google Privacy Policy
• Opt out of Google Analytics via the Google Analytics Opt-out Add-on and manage ad personalization at adssettings.google.com

Neither Meta nor Google is authorized to use data shared through these tools for purposes other than providing advertising and analytics services to us.

5Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and support our advertising campaigns. You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

6How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the business, including our website host (Netlify), payment processor (Square), scheduling and communication tools, and email platform
• Subcontracted cleaning personnel, limited to what is necessary to complete a scheduled job (name, address, and access instructions only)
• Advertising platforms (Meta, Google) as described in Section 4
• Law enforcement or other parties when required by law or to protect our rights, property, or safety

7Nevada Privacy Rights

8Data Retention and Security

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.

9Children's Privacy

Our Site and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10Contact Us

You may contact us at any time to ask about the information we hold, request corrections, request deletion, or submit a Nevada privacy rights request.

11Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Note: This policy is prepared for general informational purposes. We recommend having it reviewed by a Nevada-licensed attorney to confirm compliance with applicable law for your specific situation.